Welcome to Bhola Jewellers. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Bhola Jewellers (“we,” “us,” or “our”) collects, uses, stores, and protects your information when you visit our website, contact us, place an order, or otherwise interact with our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with us, we may collect the following information:

• Full name
• Mobile number
• Email address
• Billing and delivery address
• Date of birth, where required for a particular service or transaction
• Identification or verification information where required by applicable law
• Other information you voluntarily provide to us

When you purchase our products or services, we may collect information relating to:

• Products purchased or enquiries made
• Order details
• Payment and billing information
• Delivery details
• Returns, exchanges, and customer-service requests

Payment card or banking information may be processed directly by our payment service providers. We do not knowingly retain complete payment-card details unless necessary and legally permitted.

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• Cookies and similar technologies

We may use your information to:

• Process and fulfil your orders
• Provide quotations and product information
• Respond to enquiries and customer-service requests
• Arrange delivery, pickup, returns, or exchanges
• Process payments and refunds
• Verify transactions and prevent fraud
• Comply with applicable legal and regulatory requirements
• Maintain and improve our website and services
• Send service-related communications
• Send promotional communications where permitted by law and, where required, with your consent
• Understand customer preferences and improve our products and services

We will use personal information only for legitimate business purposes and in accordance with applicable law.

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide relevant communications or advertising, where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

• Payment processors and banks
• Delivery and logistics providers
• Website hosting and technology providers
• IT, security, and customer-support service providers
• Professional advisers, including accountants and legal advisers
• Government authorities or law-enforcement agencies where required by law

Third parties that process information on our behalf may be required to maintain appropriate confidentiality and security measures.

Because we deal in jewellery and precious metals, certain transactions may be subject to applicable legal, regulatory, tax, anti-money-laundering, identity-verification, hallmarking, or record-keeping requirements.

Where legally required, we may collect and retain additional information to comply with these obligations.

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our products and services
• Complete transactions
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal, tax, accounting, and regulatory obligations

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being processed
• Raise a complaint regarding our handling of your personal information

To exercise an applicable right, please contact us using the details provided below.

If you have opted to receive promotional communications from us, we may contact you about new products, offers, events, or other updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, payment information, or delivery updates.

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.